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Increasing Efficiency and Citizen Satisfaction Through ICT and Digital Transformation

Local Government Transformation Series 2018

Sydney 1st May | Melbourne 2nd May | Wellington 3rd May | Adelaide 22nd May | Brisbane 23rd May | Perth 24th May








Local councils in Australia are facing a challenging time. Whilst good progress has been made in delivering efficiency savings, the need to transform has never been more pressing. Rate capping, financial constraints, advancing technology and growing citizen expectations are just some of the key challenges local government areas (LGAs) are facing.

The Local Government Transformation Series will bring together local government senior executives focused on ICT and digital transformation, and technology providers, to network and discuss how to make the most of these challenges. The series will head to 6 cities across Australia and New Zealand to benchmark the key challenges faced by LGAs in each state, and develop a comprehensive report on the findings. The report will be created using a combination of interviews and surveys, as well as expert opinions, and released later in the year.

The Series

  • Case-study driven
  • 6 Locations
  • 400+ Attendees across the series
  • 6 In-depth roundtable discussions


  • Digital Transformation
  • Improving Customer Experience
  • Upskilling Workforce
  • Change Management



  • Transitioning to a digital culture
  • Technology solutions, tools and processes
  • Utilising data analytics
  • Managing and negating cyber risks
  • Learn about digital transformation opportunities, threats and challenges
  • Understand how to take an integrated approach to managing technology, people and processes
  • Meet growing citizen expectations and service your community better
  • Identify opportunities to collaborate across councils for greater efficiencies
  • Achieve process efficiency gains while improving customer experience for your citizens
  • Network and benchmark with your peers from across the state

Professionals from Local Government in the roles of:

  • CIO/CTO/IT Director
  • IT Infrastructure Manager
  • ICT Manager
  • General Managers of Information Management, Business Transformation and Improvement
  • Head of Corporate Services
  • Heads of Customer Service, Customer Experience, Customer Insights
  • Head of Community Engagement
  • Heads of Business Units


  • Anthony Vuleta
    Chief Executive Officer
    Town of Victoria Park
  • Arthur Kyron
    Chief Executive Officer
    City of Canning
  • Carissa Bywater
    Director of Finanace and Corporate Services
    City of Bayswater
  • Carl Cowie
    Chief Executive Officer
    Mornington Peninsula Shire Council
  • Chris Carroll
    General Manager of Organisational Performance
    Port Phillip City Council
  • Bernadette Stone
    Chief Information Officer
    Brisbane City Council
  • Dana Burnett
    My Council Programme Manager
    Christchurch City Council
  • David Bevan
    Manager of Business Systems and Solutions
    City of Salisbury
  • Kirrilly Rowan
    Manager for Customer Service
    Toowoomba Regional Council
  • David Bellchambers
    Manager of Information Technology Services
    Manningham City Council


Agenda Overview
08:30 Registration and Welcoming Refreshments
08:40 Welcome from the Public Sector Network
08:45 What Does Digital Transformation Mean for Your Council?
09:00 Keynote: Building a Digital Future That Brings New Strengths and Opportunities to Your LGA
09:25 Case Study: Designing and Implementing a Digital Transformation Strategy with the Community in Mind
09:50 Sponsor Insight Session: Transforming Local Government Services
10:10 – 10:50 Interactive Round Table Session 1
10:50 Morning Tea and Networking
11:15 Case Study: Meeting Citizen and Community Needs by Digitalising Services
11:45 – 12:25 Interactive Round Table Session 2
12:25 Panel Discussion: Local Government Transformation – Key Challenges and Opportunities
13:00 Lunch and Networking



If you are interested in showcasing your products or services and would like more information, please contact Ross Ashman at sponsor@publicsectornetwork.com.au


Super Early Bird

Public Sector Only
    • Limited Availablity
    • Full Access to Conference
    • Lunch and Refreshments Provided


Public Sector Only
    • Full Access to Conference
    • Lunch and refreshments provided

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