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Creating a digital government ecosystem

Digital Government & CX Series 2018

Sydney – Tuesday 14 August 2018

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The Australian Public Sector is under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. The Digital Transformation Agenda is well underway and includes a government mandate to digitise 80 percent of federal public services by 2020. Big drivers for this are convenience, cost-effectiveness and higher user satisfaction rates. Users include individuals, businesses and their representatives, service providers and agencies.

This series will investigate Australia’s digital transformation journey so far, success stories, current projects and the agenda going forward. Attendees will discuss the most effective ways of identifying which processes to digitise, best practice development and design strategies, prototype testing, feedback loops and project rollouts. Attend this series to understand how to put users at the core, design lean and easy processes and utilise the latest technology to aid the digital transformation of your agency.

Series

  • Case-study driven
  • 7 Locations
  • 450+ Attendees across the series
  • 6 in-depth roundtable sessions

Themes

  • Digital service delivery and engagement
  • Reducing costs by transitioning to a digital service model
  • Designing citizen-centric digital government services
  • Digital government data governance, storage, security, and risks

Attendees

  • C-Suite Executives
  • Digital Transformation Leaders
  • Heads of Departments and Business Units
  • CX Leaders
WHY ATTEND?
  • Collaborate with your peers on best practice digital service delivery
  • Learn how to run a successful rapid test and deploy trials to understand if your system will work
  • Transitioning to a digital culture and mindset to foster innovation and collaboration
  • Use digital to make government services increasingly citizen-centric
  • Achieving more accessible, interactive and transparent service offerings
  • Network and benchmark with your peers from across the state and country
WHO ATTENDS?

Senior executives, directors and managers from federal, state and local government in the roles of:

  • Chief Digital Officer
  • Chief Information Officer
  • Chief Technology Officer
  • Chief Customer Officer
  • Director / Head Digital Transformation
  • Heads of Departments / Business Units
  • Director / Head of ICT
  • Director / Head of Innovation
  • Director / Head of Customer Experience
  • Director / Head of Human Centred Design
  • Director / Head of Service Delivery
  • Director / Head of Corporate Services

SPEAKERS

  • Zoran Belovich
    Chief Executive and Chief Information Officer
    eHealth NSW
  • Ian Jansen
    Chief Digital and Product Officer
    Service NSW
  • Rahul Dutta
    Director – Technology _ Architecture, Government Technology Platforms (OneGov)
    NSW Department of Finance, Services and Innovation
  • Leanne Fry
    Acting Deputy CEO
    AUSTRAC
  • Michael Mercieca
    Deputy Executive Director Customer Delivery
    Transport for NSW
  • Katarina Ruszczyk
    Director, Digital Government
    NSW Department of Finance, Services and Innovation
  • Melanie Drayton
    Assistant Commissioner – Regulation and Strategy
    Office of the Australian Information Commissioner

AGENDA

Agenda Overview for the Roadshow
08:40 – 08:45 Welcome from the Public Sector Network and Chair
08:45 – 09:00 Creating a Digital Government in Australia and New Zealand
09:00 – 09:25 Keynote Address: Creating CX Centered, Convenient and Secure Digital Government Services
09:25 – 09:50 Case Study: Selecting the Most Suitable Technology and Platform to Digitise Services
09:50 – 10:10

Sponsor Session: Transforming government services

10:10 – 10:50 Roundtable Session A
10:50 – 11:15 Morning Tea and Networking
11:15 – 11:45 Case Study: Designing citizen-centric digital solutions
11:45 – 12:25  Roundtable Session B
12:25 – 13:00 Panel Discussion: Transforming government service models
13:00 – 13:30 Lunch and Networking

 REGISTER NOW

Super Early Bird

Public Sector Only
$95
    • Limited Availablity
    • Access to Full Conference
    • Luch and Refreshments Supplied

Standard

Public Sector Only
$495
    • Full Access to Conference
    • Lunch and refreshments provided

Location
TBC

 SPONSOR THIS EVENT

If you are interested in showcasing your products or services and would like more information, please contact sponsor@publicsectornetwork.com.au

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