Loading Events

Creating a digital government ecosystem

Digital Government & CX Series 2018

Sydney | Melbourne | Adelaide | Brisbane | Canberra| Perth | Wellington









The Australian Public Sector is under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. The Digital Transformation Agenda is well underway and includes a government mandate to digitise 80 percent of federal public services by 2020. Big drivers for this are convenience, cost-effectiveness and higher user satisfaction rates. Users include individuals, businesses and their representatives, service providers and agencies.

This series will investigate Australia’s digital transformation journey so far, success stories, current projects and the agenda going forward. Attendees will discuss the most effective ways of identifying which processes to digitise, best practice development and design strategies, prototype testing, feedback loops and project rollouts. Attend this series to understand how to put users at the core, design lean and easy processes and utilise the latest technology to aid the digital transformation of your agency.


  • Case-study driven
  • 7 Locations
  • 450+ Attendees across the series
  • 6 in-depth roundtable sessions


  • Digital service delivery and engagement
  • Reducing costs by transitioning to a digital service model
  • Designing citizen-centric digital government services
  • Digital government data governance, storage, security, and risks


  • C-Suite Executives
  • Digital Transformation Leaders
  • Heads of Departments and Business Units
  • CX Leaders
  • Collaborate with your peers on best practice digital service delivery
  • Learn how to run a successful rapid test and deploy trials to understand if your system will work
  • Transitioning to a digital culture and mindset to foster innovation and collaboration
  • Use digital to make government services increasingly citizen-centric
  • Achieving more accessible, interactive and transparent service offerings
  • Network and benchmark with your peers from across the state and country

Senior executives, directors and managers from federal, state and local government in the roles of:

  • Chief Digital Officer
  • Chief Information Officer
  • Chief Technology Officer
  • Chief Customer Officer
  • Director / Head Digital Transformation
  • Heads of Departments / Business Units
  • Director / Head of ICT
  • Director / Head of Innovation
  • Director / Head of Customer Experience
  • Director / Head of Human Centred Design
  • Director / Head of Service Delivery
  • Director / Head of Corporate Services


  • Pia Andrews
    Service Integration Lead, Service Innovation Lab
    Department of Internal Affairs, New Zealand
  • Venetia Blackman
    Assistant Commissioner Corporate Applications
    Australian Taxation Office
  • Zoran Belovich
    Chief Executive and Chief Information Officer
    eHealth NSW
  • Liz Pollock
    Manager Service Change, Customer Service
  • John Kenyon
    Senior Adviser Digital Delivery
    Department of Environment, Land, Water and Planning
  • Carolynne Hamilton
    Senior Manager Projects and Development, Digital Engagement, Strategic Communication, Engagement and Protocol
    Department of Premier and Cabinet
  • Bee Rojahn
    Digital Transformation Program Manager
    State Revenue Office
  • Nick Condon
    Head of Digital Citizen Services
    Department of the Premier and Cabine
  • Melissa Vernon
    Executive Director - Innovation Development
    WA Country Health Service
  • Amanda Sahb
    Acting Director Business Reform
    Department of Transport


Agenda Overview for the Roadshow
08:40 – 08:45 Welcome from Public Sector Network
08:45 – 09:00 Creating a digital government in Australia and New Zealand
09:00 – 09:25 Keynote: Creating CX centred, convenient and secure digital government services
09:25 – 09:50 Case Study: Selecting the most suitable technology and platform to digitise services
09:50 – 10:10 Sponsor Session: Transforming government services
10:10 – 10:50 Roundtable Session A
10:50 – 11:15 Morning Tea and Networking
11:15 – 11:45 Case Study: Designing citizen-centric digital solutions
11:45 – 12:25 Roundtable Session B
12:25 – 13:00 Panel Discussion: Transforming government service models
13:00 – 13:30 Lunch and Networking


Super Early Bird

    • Limited Availablity
    • Access to Full Conference
    • Luch and Refreshments Supplied


    • Full Access to Conference
    • Lunch and refreshments provided



If you are interested in showcasing your products or services and would like more information, please contact sponsor@publicsectornetwork.com.au