May 1, 2018 12:00 am

Local Government Transformation Series 2018

Increasing Efficiency and Citizen Satisfaction Through ICT and Digital Transformation

PSN Conferences

PSN Events connects Federal, State, and Local government departments, healthcare and education to discuss national and global trends taking place in the public sector.

PSN Training

Developing your skills is vital to remain competitive in an ever changing working environment. Check out our current training available or contact us for tailor made in-house training requirements.

PSN TV

PSN-TV is an online streaming service from Public Sector Network and is designed to give you top quality content sourced from our Summits and roadshows to keep you up-to-date and informed.

Upcoming Events

Women in Leadership Roadshow 2018

‘There’s a special place in hell for women who don’t help other women.’ – Former United States Secretary of State, Madeleine Albright – In 2015 there was still an estimated *80-Years ahead of us before Australia would reach true workplace equality. With significant inequalities in the areas of pay and promotion opportunities, it’s important to realise we need to be more ambitious if we are to bring about equality in our lifetime.

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Public Sector Contact Centre Series 2018

Transforming and Improving Customer Experience, Cost, Resource Efficiency and Business Results  PUBLIC SECTOR CONTACT CENTRE SERIES 2018 Sydney - 12th June | Melbourne - 13th June | Canberra - 14th June | Brisbane - 19th June Wellington 20th June Day(s) : Hour(s) : Minute(s) : Second(s) Sydney 12th Melbourne 13th Canberra 14th Brisbane 19th Wellington 20th Digitalisation and growing customer expectations are pressuring the public sector to improve their contact centre service delivery. Customers expect a consistent experience across all channels and want to be able to choose the most convenient and preferred contact point, 24/7.  A successful public sector contact centre needs to be part of a customer focussed, omni-channel customer experience strategy, based on the latest technology and automation. Regardless of the size of your contact centre, or if it is a federal, state or local government contact centre, this roadshow will enable you to meet your peers from all government levels, to discuss, network and benchmark the ultimate government contact centre. The series will head to 5 cities across Australia and New Zealand to benchmark the key challenges faced by the public sector and develop a comprehensive report on the findings.  The Series Case-study driven 5 Locations
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AuSec 2018

The 4th annual Australian Security Summit (AuSec2018) provides the essential dialogue to help those at the helm of Australia’s security initiatives connect and share best practice. AuSec2018 brings together 300+ individuals ranging from the relevant National, State and Local authorities, as well as stakeholders and specialists from industry and academia from across the globe to discuss the key challenges, including: border management and surveillance, cybersecurity and trans-boundary crimes, protecting critical infrastructure, processing, exploiting and disseminating intelligence and ISR platforms for national security and building safer communities.

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